Client Case Study: Tile & Floor

Who is the client?

Tile & Floor is a Bath-based business that sources premium floor and wall surfaces in natural stone, porcelain, wood, vinyl and carpet from all over the world. Working with private clients, as well as developers, architects, construction companies and interior designers, they create flooring and bathroom solutions for a wide range of residential and commercial projects.

What was the brief?

Thoughtful thank you gifts, for existing clients who have generously allowed Tile & Floor to feature their projects as case studies on the newly refreshed company website. These projects included a mix of private homes and new high-end developments, so the gifts were for both retail and commercial clients.

How did Taste of Bath help?

Tile & Floor visited our online business gifting shop and ordered some ready-made hampers (including the Outrageous Best of Bath Hamper, pictured) from our Best of Bath collection with just a few clicks. This collection is designed to showcase our most quintessentially ‘Bath’ products, from award-winning cheese and craft cider to artisan fudge and the legendary Bath Gin, so it’s particularly perfect for local businesses seeking a gift that feels really meaningful.

As with all our off-the-shelf hampers, once the order was placed online we quickly got in touch to follow through, and offered Tile & Floor a range of personalization options to make sure their gifts felt thoughtful and genuine. As well as the packaging options they’d already selected during the ordering process, Tile & Floor chose a branded version of our ‘Meet the Producer’ cards, which explain the products included in each hamper and what makes them special, with a personal message for each individual client, and navy ribbons colour-matched to the Tile & Floor logo.

Why choose Taste of Bath in this case?

Mark Hawkins, Joint MD of Tile & Floor, says, “We wanted to show our appreciation with something a little more memorable than the usual bottle of champagne. We chose Taste of Bath specifically because, like us, they’re a Bath-based business. Supporting a local company which in turn promotes other small, local producers aligns with our ethos of collaboration and sustaining strong roots in our home city. We also knew that the quality of their produce and its presentation would be appreciated by our private and commercial clients alike, and a strong representation of our own brand and service.”

We were able to offer Tile & Floor the benefits of a quick and easy ordering process, without making any sacrifices when it comes to thoughtful gifts with an authentic message. The order was placed online in a single transaction, with VAT receipt provided, and shipping costs plus full tracking door to door by the TOB team were all included in the upfront price. Tile & Floor also needed a quick turnaround which we were happy to provide – the hampers were ordered on a Tuesday afternoon and delivered on the Friday.

Tile & Floor’s Testimonial

“The delivery process was smooth with regular email updates, allowing us to let clients know to expect it. The whole process felt personal, as though our order really mattered. All were touched by the thought and the quality of the hamper. One in particular, a well-known Bath developer, wrote to say: ‘The hamper is fantastic, beautifully presented, beautifully wrapped and hardly any plastic in sight. What a great gift.’ We will definitely be using Taste of Bath again in the near future, and have no hesitation in recommending them to others.”

Mark Hawkins, Joint MD of Tile & Floor

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